19 JUL 2024

Global streaming market faces turbulence amid subscriber shake-ups

The 2024 Global Streaming Study by Simon-Kucher revealed that 4% fewer users are increasing their streaming consumption compared to last year’s study.

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The global streaming market is still expanding, but at a slower pace. According to global growth consultancy Simon-Kucher, 4% fewer users are increasing their streaming consumption compared to last year’s Global Streaming Study. Moreover, paid subscriptions now account for 50% of streaming time. This is up by 8% from last year. Use of free online services has decreased by 6%.

“Streaming is at a fascinating crossroads,” said Lisa Jaeger, Managing Partner of Technology, Media & Telecom at Simon-Kucher. “Number of subscriptions per person increased by 32% but budgets remained flat. While there’s still appetite for streaming services, a significant share of subscribers feel that they spend too much on streaming and that they have too many streaming subscriptions. Despite slower growth, the increase in paid subscriptions and demand for unique content creates a real opportunity for providers to innovate and differentiate themselves.”

Globally, 39% of subscribers plan to cancel at least one subscription in the next 12 months. More than half of respondents who intend to churn gave a content-related reason.

34% of respondents replace potential streaming time with social media. This rises to 44% among 18–39 year-olds. When it comes to the appeal of social media, short-form content is streaming’s biggest competitor -- more than 40% of respondents say they find it as entertaining as streaming series/movies.

The average number of streaming subscriptions per person rose from 2.4 to 3. Part of this rise is likely the result of password-sharing restrictions implemented by major players like Netflix and Disney+. “Subscription fatigue” is significant, as 40% of subscribers feel that they have too many subscriptions. This is especially significant with streamers in the U.S., Mexico, Australia, Sweden, and Singapore being particularly vocal about how they spend too much money with too many streaming providers.

Broad content selection remains the most important value driver. The major international streaming providers are perceived similarly in value and price. Content can provide a competitive edge and serve as a primary differentiator for providers.

Moreover, the company said there has been significant growth in the number of subscribers on ad supported packages, and there is scope to optimize how advertising is served to subscribers on these packs. Additionally, ad supported packages remain an effective lever to prevent churn of price sensitive subscribers, even more so when advertisements are personalized.

Adding gaming to streaming packages shows potential, especially in markets like China, Brazil, and Singapore. Bundling streaming services is an effective strategy given the lower individual budgets per subscription.

“The streaming landscape is continuously evolving, and content remains the primary differentiator,” added Jaeger. “Providers must strategically adapt to these trends. They need robust content offerings capitalizing on new commercial levers to stay competitive and cater to shifting consumer preferences,” concluded.

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