Parks Associates published a consumer study called "The Viewer Journey: Navigating Streaming Options." The investigation finds that churn remains a persistent problem for video streaming services, with cost and trouble finding content being the leading drivers. Next, we will review some of its findings.
Among the 48% of US internet households that canceled a streaming video service in the past 12 months, 61% feel they are spending too much on these services. Fifty-seven percent admit switching between services when they can't find anything to watch, while 50% expressed frustration when a favorite show is canceled or removed from service.
Sarah Lee, Research Analyst at Parks Associates, analyzed the phenomenon: "Service providers are in a precarious position in finding the right balance between cost and content, as many consumers are ready to vent their frustrations by canceling a service. Consumers are not excited by the many service choices—more than half of households who recently churned feel there are too many streaming options to choose from. This finding suggests consolidated service models are the right move. For example, ESPN, Fox Corp., and Warner Bros. Discovery recently announced a streaming sports service that will include multiple networks and all major sports leagues. Consumers want this type of one-stop service," outlined.
The expert also asserted that the industry is undergoing a reconfiguration process: "The industry is reconfiguring through mergers, acquisitions, consolidation, and partnerships, all of which will impact content discovery, consumer choice, and budgets. In the future, consumers may not need to subscribe to as many services to find the content they care about," Lee clarified.