14 JAN 2022

NBCUniversal selects iSpot.tv as a partner for audience measurement development

The alternate ratings measurement process will consist of measuring traditional linear, streaming and time-shifted viewing on a second-by-second basis.


NBCUniversal initiated a partnership with iSpot.tv in a multi-year deal to develop new strategies for audience measurement.

The deal was sealed after Nielsen faced backlash from its TV industry clients, for allegedly garnering insufficiently data reflecting consumers' shift to streaming. As opposed to the popoular measurement's service strategy of garnering the data through a sample set of panelists who use special devices in their homes, the partnership prompts Comcast Corp-owned NBCU to measure traditional linear, streaming and time-shifted viewing on a second-by-second basis, a method the media giant believes will more accurately capture changing viewing habits.

The partnerhsip was secured just in time to measure audiences of the Beijing Olympic Games and Super Bowl LVI, both of which will be broadcast on NBC and streamed on its Peacock streaming service. TV ratings are the backbone of the industry's business model, enabling advertisers to track viewers and helping networks set the price for ad slots. TV advertising is expected to total $171 billion this year, according to a forecast from ad agency GroupM.

In April the trade group representing the major television networks said Nielsen undercounted TV viewers during the pandemic when the company's technicians were unable to get into panelists' homes to fix devices. The accusation was later confirmed by the Media Ratings Council (MRC), which enforces measurement standards in media, and which in September stripped Nielsen of its accreditation for both local and national TV measurement. On 23 August, weeks after its broadcast of the Tokyo Olympics, which drew a record-low audience, NBCU issued a call for "measurement independence. It issued a request for proposals to 54 companies, including Nielsen, inviting them to participate in a new set of measurement tools to help "modernize the industry's approach."